Frequently Asked Questions
Discover everything you need to know about your Parfums de Marly experience.
Are your fragrances authentic?
Yes, all products purchased through our official website are 100% authentic and shipped directly from our warehouse. Each bottle features a unique batch code for quality assurance.
What is your shipping policy within the USA?
We offer complimentary standard shipping on all orders over $150. Orders are typically processed within 1-2 business days and delivered via insured carriers within 3-7 business days.
Can I return a fragrance if I have opened it?
To maintain our high hygiene standards, we only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase. We recommend trying our discovery sets before committing to a full bottle.
Do you provide complimentary samples with orders?
Yes, every full-size bottle purchase includes two complimentary samples of our best-selling fragrances, allowing you to explore more of the Parfums de Marly collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.
How should I store my perfume to ensure longevity?
To preserve the integrity of the ingredients, store your fragrance in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.